Refund policy

Customer satisfaction is important to Scinexiumx.

Returns

Eligible products may be returned within 14 days of delivery.

Returned products must:

• Be unused
• Be in their original condition
• Be returned in their original packaging
• Include proof of purchase

Non-Returnable Items

The following items generally cannot be returned:

• Personalised or customised products
• Gift cards
• Final-sale items
• Products damaged through misuse

Nothing in this policy limits your statutory consumer rights under UK law.

Refunds

After receiving and inspecting your returned item, we will notify you of the outcome.

Approved refunds are normally processed within 7 business days and are issued to the original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the product is faulty, damaged on arrival, or supplied incorrectly.

Damaged or Incorrect Orders

Please notify us within 48 hours of delivery if your order arrives damaged or incorrect.